Frequently asked questions

 
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| FAQ's

How long does it take to deliver standard chimney models?

If you select a chimney from our standard range, and it’s currently in stock, then it can be shipped to you within 24 hours. If the model is not in stock then we’ll come back to you with an estimated manufacturing lead time. 
 

How long does it take to design and manufacture custom made chimney models?

Designing and custom manufacturing an exact replica of your current brick chimney takes longer than choosing a standard model. Once you have inquired about a custom design our team will provide you with an indication of how long the process will take. On average, it usually takes around 4-8 weeks from our initial consultation to your chimney being completed. 
 

How long does it take to deliver custom made chimney models?

Once your chimney has been manufactured it can be shipped within 24 hours. 
 

How long does it take to replace a masonry chimney?

Every chimney removal and replacement is different. Once we have inspected your building and current chimney we’ll be able to give you a clearer idea of the work involved in the replacement. Once work commences, it usually takes between 6-8 weeks. 
 

Are your chimneys covered by a warranty?

Yes! All of our chimney models have a 20 year manufacturers warranty to give you peace of mind.
 

Are your chimneys engineer approved?

We work closely with qualified engineering consultants to ensure that our fibreglass chimneys follow all building codes and are correctly installed on your property. 
 

Are your chimneys approved by local councils in New Zealand?

We work closely with councils across New Zealand to design and install chimneys that meet their design and building code requirements. 
 

Can you help me with council building consent processes?

Yes, we’ll take the whole thing off your hands so you don’t have to deal with the hassle. 
 

Where are your chimneys made?

All of our chimneys are designed and made in New Zealand.